Troubleshooting

STB Configuration

  1. On the Remote, press and hold OK button and Power button simultaneously until LED blinks 2x
  2. Press 9-8-2 on the remote to unlock it for RCU programming, LED should blink 4x
  3. Press and hold the OK button and Power button again simultaneously for 3-5 seconds until the LED blinks 2x
  4. Press the assigned code set according to the STB Model to be controlled (refer to STB CODE SETS below)
    STB Model Number Code
    3070
    3158
    2319
    2792
    4998/2319
    STB Model Number Code
    2865
    2865
    2865
    2865
    5100/2792
  5. Remote control LED will blink 2x once correct code is entered
  6. Press and hold the OK button and Power button simultaneously for 3-5 seconds until the LED blinks 2x
  7. Press 9-8-2 on the remote to lock it for RCU programming, LED should blink 2x

TV Configuration (via Simple Set Button)

The Simple Set feature enables certain RCU keys to be configured for use with most TV brands. This feature allows use of the following functions: Volume Up/ Down, Source, and Mute.

The Simple Set feature can be activated by the button located on the lower left area of the remote control keypad.

  1. Turn on your TV
  2. Press and hold the Simple Set button until LED blinks 2x
  3. While pointing the remote control to your TV, press and hold the number button which corresponds to your TV brand until the TV turns off by itself
    1 = Samsung 6 = Sharp
    2 = LG 7 = Philips
    3 = Sony 8 = JVC
    4 = Panasonic 9 = Hitachi
    5 = Toshiba 0 = Haier
  4. Turn on your TV using the TV remote control
  5. Once turned on, perform a test using your Cignal remote control to your TV by
    • pressing the Volume Up and Volume Down
    • pressing the Mute button
  6. Test the Channel +/- key on the Cignal Remote control

My box (STB) is not Booting Up.

  1. Make sure your STB is plugged in
  2. Check your STB front panel if it is turned on (LED is green)
  3. If light is green and still not booting up, perform hard reset by unplugging the STB from the wall socket and plug it back in after 5 seconds

My TV has No Audio and/or Video Output

  1. Make sure that your TV is not on standby mode
  2. Check the connections between the STB and TV if firmly and properly connected
  3. On your TV, select the correct Audio/Video input or source (example: AV1, AV2, HDM1 HDM2, etc.)
  4. Power on the Cignal STB
  5. Check TV and STB volume functions
  6. If issue persists, perform hard reset by unplugging the STB from the wall socket and plug it back in after 5 seconds

My TV is Showing "Technical Problem" Error/Pixilated Pictures/ON and OFF Programming

  1. Check if coaxial cable (RG6) is firmly connected and secured
  2. Press the MENU button on your remote control then navigate to SETTINGS
  3. Key in default PIN as 0000 or 9998
  4. Navigate to the following options SYSTEM SETUP > INSTALLATION SETUP > SATELLITE SETUP > LNB POWERING
  5. Toggle ON/OFF using the LEFT and RIGHT buttons on the remote
    • for the Primary STB - must be set to ON
    • for 2nd/3rd STB - must be set to OFF

My TV Screen is Showing an Error Code - E1 / E2 / E11 / E4 / E6 / E14

  1. Turn the STB off and locate where the smart card is inserted
  2. Gently take out the smart card and check for any physical defects
  3. You may try to wipe the gold chip with a soft, dry, non-abrasive cloth to clear any dirt build up
  4. Insert the smart card back to the card slot the same way how it was removed
  5. Make sure that the smart card is properly inserted and seated securedly

Note: These steps are not applicable to cardless set-top boxes

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